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“Keep improving — our forever seeking; Satisfy customers — our invariable promise” is the quality guideline that we B-Tohin consistently adhered to. Relying on your support and help, we have had a smooth development since the company established 15 years ago. Your need is the direction of our action, and your satisfaction is what we keep pursuing forever. The year of 2008 is unusual to Chinese and to the whole world, while the following 2009 is a year for our continuous enhancing. We always believe only your satisfaction is our top honor.
In order to serve and satisfy you more, we have launched new service measures of setting customer service hotline to ensure that we can provide you better service and improve your satisfaction. Details please refer to the following,
First of all, for all of your requests or the business you entrusted that we got to know through email, fax or phone call, we have designated service staff to make registration and inform finish time. And our customer service group will get the feedback on customer satisfaction and our service attitude after our service is completed. If the customer is not satisfied with us or need further service or has any complaint, we will follow up until you feel satisfied.
Usually, our salesmen are the direct liaison persons to customers, and many demands of the customers are passed on to us by our salesmen, and then the demands the salesmen passed on will be treated the same way. We are convinced that there’s no difference between the service to our salesmen and the customers.
At the one-month trial period, we have made many return calls to some customers for check of the implementation of business they entrusted and the performance of our service staff, which got high praise from the customers. Also the customers have given us many suggestions in relation to our new measures of customer service hotline that was good resource for us to improve our service quality worthy of cherishing and collecting.
We are endeavoring to do the job of customer service. Our sales are not only the sales of products, but also the sales of service and the advertising of our brand name. We must and will let you buy trusted products with the same money.
Distinguished Customers, we hope you and us will become close partners to realize win-win and multi-win target. Let us join hands in facing the global economic crisis and looking for more opportunities in the risk.
Customer service hotline: +86-510-87076712
Customer service fax: +86-510-87061340
Customer service email: dr-deng@bk.com.cn; jp-jiang@bk.com.cn
Customer service contact: Carrie Deng; Justin Jiang
